Thursday, December 26, 2019

Unit 1 P1,P2 M1 - 1498 Words

P1- Explaining the role of effective communication and interpersonal interaction in a health and social care context. Effective communication is way in which people communicate towards each other. There are wide ranges of ways that communication can take place for example one to one conversations, group conversations. This can either be informal or formal depending on the individual’s outcome. An example of effective communication that can take place in a health and social care setting is a hospital, for example a nurse and her colleague are talking about how much they enjoy their jobs, and this is a form of effective communication. One- To –One communication – A one to one happens when a person speaks to a individual, or writes to the†¦show more content†¦Informal communication is good way of communication as it can make a individual more relaxed and effective as it’s more easier and complex for the person to interact, as they don’t have to worry about being proper and correct. Interpersonal interaction Interpersonal interaction is how people relate towards each other in a verbal interaction or non-verbal interaction. Verbal interactions include speech, tone of somebody’s voice, listening and language. Non-verbal interactions include a person’s body language and the way they express it for example their posture, facial expression and their proximity. Interpersonal communication can take place in a health and social care setting, for example: at a care home, there is a new career and she does not speak English properly, so therefore it is hard for her to interact with the residents, which makes this is a language barrier. P2 – Argyle’s Theory of the Communication Cycle Michael Argyle is a social psychologist who developed theories about interpersonal interaction and human communication. He carried out experimental theories of non-verbal and verbal communication to develop and test he’s theoretical ideas. He has a communication cycle which explains and predicts how communication can occur in a one to one situation. 1. An idea occurs. A resident wants to go to the library and is trying to convince her carer. 2. Message coded. She talks to her carer about the books she used to read and how much sheShow MoreRelatedUnit 1 Communication P1, P2, M12656 Words   |  11 PagesUnit: Unit 1 Developing effective communication in health and social care. Task: 1 In this essay I will be explaining how I use good communication and interpersonal interactions with the residents I will meet on my work experience at a residential home for older people. I will be explaining the skills and strategies I will use to make communication making sure it is effective. 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